Privacy and Confidentiality Policy

Last updated: August 2025

1. Introduction

Bamboo Home Support (ABN 27 669 557 724) is committed to protecting the privacy and confidentiality of all personal and health information we collect, use, store and disclose. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Privacy Rules 2014.

2. What Information We Collect

We may collect personal information including your name, contact details, date of birth, NDIS number, health and disability information, financial information relevant to your funded supports, and records of the services we provide to you.

3. How We Use Your Information

We use your information to deliver and manage your support services, communicate with you, meet our legal obligations, improve our services, and process payments where applicable.

4. Disclosure of Your Information

We may disclose your information to other service providers involved in your care, NDIS-related bodies as required, government agencies as required by law, and professional advisers. We will not sell or share your information for marketing without your explicit consent.

5. Storage and Security

We store personal information securely, using appropriate physical, electronic and management safeguards to protect it from misuse, interference, loss, and unauthorised access.

6. Access and Correction

You have the right to access and request correction of your personal information. Requests should be directed to info@bamboohomesupport.com.au.

7. Complaints

If you have a complaint about our handling of your personal information, please contact us in the first instance. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

For privacy-related enquiries: info@bamboohomesupport.com.au